MWSC Industrial Communication Skills

Course Description:

This course is designed to give students an understanding of basic industrial communication skills, going beyond everyday verbal communication.

Course Objectives:  

The student will be able to describe the roles self-esteem has in affecting communication and how proper use of language helps stop communication perception errors.  Students will also learn the six barriers to interpersonal communication, verbal boundaries and better understand perceptual differences.

Course Outline: 

  • Attitude: Four elements of attitudes.  Defining the word ‘attitude’ Analyzing your attitude.  Three types of attitudes.  Six truisms about self-talk. Developing an attitude that communicates positive-ness and the effect of quality of communications. 
  • Temperament: Personal style Inventory (what is your temperament profile). How can temperaments cause communication problems?  Review of temperament profiles. How our personal profile can affect the quality of our communications.
  • Behavior: Attitude and temperament plus behavior impacts our communications. Interpersonal Influence Inventory.  Four basic types of behavior.  How does behavior impact communications? Review of behavioral profiles.  Four types of declarative statements.
  • The Process: What constitutes excellent communications.  How messages are filtered.  Overcoming interpersonal communications barriers. Adult literacy and its effect on communication.  The five major problems you can encounter.  The ‘climate’.  Meaning of words.  Communications and anger; reflective listening. Roadblocks to Effective communications. Attentive Observer: Importance of ‘body language’. Communicating across shifts.  Application of Communication Techniques. 

2017/2018 Session Details: TBD
24 Hours
This course will be held on Tuesdays and Thursdays, 6-9 pm

Register below  or 
Contact the MA Training Department at 
717-843-3891 or 

Sessions: 8 sessions
Times: 6 - 9 pm
Location: MA, 160 Roosevelt Ave, Suite 400, York PA 17401
Cost (member): 248
Cost (non-member): 372

"Thank you ... for participating in our Manufacturer's Summit" – Adams County Economic Development Corporation
The Manufacturers' Association
320 Busser Road, 2nd Floor
P.O. Box 493
Emigsville PA, 17318
(717) 843-3891