MWSC Industrial Communication Skills
Ineffective communications tends to be the ‘poster child’ that is blamed for why people don’t understand each other. Spoken words, tone of voice, body language and listening ability reflect thoughts (or lack thereof) representing the attitude, temperament and behavior of the ‘speaker’ and ‘listener’; these three ‘drivers’ originate in the brain. An understanding of the communication process provides the participants with the means to achieve mutual, favorable outcomes.
Program objectives. Why are communication skills so important to work life? . Proper use of the English language. What role does self-esteem have in the ability to communicate adequately? Six barriers to interpersonal communications. Verbal communication boundaries. Understanding the sources of perceptual differences. What happens when differences in perception occur?
What causes an attitude? Four elements of attitudes. Defining the word ‘attitude’ Analyzing your attitude. Three types of attitudes. Can you change your attitude? What is ‘self-talk’? Six truisms about self-talk. How can you ‘spot’ a positive, negative or neutral attitude? Developing an attitude that communicates positive-ness? How does attitude affect the quality of communications?
Different drums for different people. Personal style Inventory (what is your temperament profile). How can temperaments cause communication problems? Review of temperament profiles. How our personal profile can affect the quality of our communications?
Attitude and temperament plus behavior impacts our communications. Interpersonal Influence Inventory. Four basic types of behavior. How does behavior impact communications? Review of behavioral profiles. Four types of declarative statements.
 COMMUNICATION PROCESS
What constitutes excellent communications. How messages are filtered. Overcoming interpersonal communications barriers. What ‘things’ hinder excellent communications? Adult literacy and its affect on communications. The five major problems you can encounter. The ‘climate’. Meaning of words. Work place listening. How well do you listen? The sound of silence. Five levels of listening. The Communication Flow Process (eight responses). Communications and anger; reflective listening. Roadblocks to Effective communications. Attentive Observer: Importance of ‘body language’. Communicating across shifts. Application of Communication Techniques.
This course will be held on Tuesdays and Thursdays
Contact the MA Training Department at 717-843-3891 or Training@MASCPA.org for details and registration.
Categories: Apprenticeship Programs - Organizational & Professional Development
Date: November 3 - December 1, 2016
Sessions: 8 sessions
Times: 6 - 9 pm
Location: MA, 160 Roosevelt Ave, Suite 400, York PA 17401
Cost (member): 248
Cost (non-member): 372