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MWSC Industrial Communication Skills

Program Overview: 24 hours.

Why are communication skills so important to work life? . Proper use of the English language. What role does self-esteem have in the ability to communicate adequately? Six barriers to interpersonal communications. Verbal communication boundaries. Understanding the sources of perceptual differences. What happens when differences in perception occur?

1- ATTITUDE
What causes an attitude? Four elements of attitudes. Defining the word ‘attitude’ Analyzing your attitude. Three types of attitudes. Can you change your attitude? What is ‘self-talk’? Six truisms about self-talk. How can you ‘spot’ a positive, negative or neutral attitude? Developing an attitude that communicates positive-ness? How does attitude affect the quality of communications?

2-TEMPERAMENT
Different drums for different people. Personal style Inventory (what is your temperament profile). How can temperaments cause communication problems? Review of temperament profiles. How our personal profile can affect the quality of our communications?

3- BEHAVIOR
Attitude and temperament plus behavior impacts our communications. Interpersonal Influence Inventory. Four basic types of behavior. How does behavior impact communications? Review of behavioral profiles. Four types of declarative statements.
4- COMMUNICATION PROCESS
What constitutes excellent communications. How messages are filtered. Overcoming interpersonal communications barriers. What ‘things’ hinder excellent communications? Adult literacy and its affect on communications. The five major problems you can encounter. The ‘climate’. Meaning of words. Work place listening. How well do you listen? The sound of silence. Five levels of listening. The Communication Flow Process (eight responses). Communications and anger; reflective listening. Roadblocks to Effective communications. Attentive Observer: Importance of ‘body language’. Communicating across shifts. Application of Communication Techniques. 


Session Details:
This course will be held on Tuesdays and Thursdays, 6-9 pm


Register below  or 
Contact the MA Training Department at 
717-843-3891 or Training@MASCPA.org 


Date: 11/16 - 12/14/2017
Sessions: 8 sessions
Times: 6 - 9 pm
Location: MA, 160 Roosevelt Ave, Suite 400, York PA 17401
Cost (member): 248
Cost (non-member): 372
REGISTER NOW

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The Manufacturers' Association
160 Roosevelt Avenue
York, PA 17401
(717) 843-3891
office@mascpa.org