MWSC Industrial Communication Skills
This course is designed to give students an understanding of basic industrial communication skills, going beyond everyday verbal communication.
The student will be able to describe the roles self-esteem has in affecting communication and how proper use of language helps stop communication perception errors. Students will also learn the six barriers to interpersonal communication, verbal boundaries and better understand perceptual differences.
- Attitude: Four elements of attitudes. Defining the word ‘attitude’ Analyzing your
attitude. Three types of attitudes. Six truisms about self-talk. Developing an attitude that communicates
positive-ness and the effect of quality of communications.
- Temperament: Personal style Inventory (what is your temperament profile). How can
temperaments cause communication problems? Review of temperament profiles. How our
personal profile can affect the quality of our communications.
Attitude and temperament plus behavior impacts our communications.
Interpersonal Influence Inventory. Four
basic types of behavior. How does
behavior impact communications? Review of behavioral profiles. Four types of declarative statements.
Process: What constitutes excellent communications. How messages are filtered. Overcoming interpersonal communications
barriers. Adult literacy and its effect
on communication. The five major
problems you can encounter. The
‘climate’. Meaning of words. Communications and anger; reflective
listening. Roadblocks to Effective
communications. Attentive Observer: Importance of ‘body language’. Communicating
across shifts. Application of
This course will be held on Tuesdays and Thursdays, 6-9 pm
Sessions: 8 sessions
Times: 6 - 9 pm
Location: MA, 160 Roosevelt Ave, Suite 400, York PA 17401
Cost (member): 248
Cost (non-member): 372