Fundamentals of Operation Management

This is an intensive class with 12 sessions including a mid-term and final exam. See below for a description of sessions. 


Session 1 Operations Management Overview, brief summary: describe operations management from a high level. Describe why organizations exist, how operations management impacts the success of a business, and typical functions within operations management. 

Session 2 Transforming Customer Needs, brief summary: describe how to turn a customer’s need into a product or service. Recognize the stages of product life cycle, R&D, product design, and project planning. 

Session 3 Design and Selection of Process 1, brief summary: understand how we turn a product or service into a process. Describe the criteria for selecting a process and different types of process equipment. 

Session 4 Design and Selection of Process 2, brief summary: understand how we turn a product or service into a process. Identify and demonstrate selection criteria for product/process mix decisions, concurrent engineering, and make /buy decisions. 

Session 5 Facility Selection and Layout 1, brief summary: understand the needs of facility selection, layout and product flow. Criteria for site selection, physical arrangement of resources, and criteria for equipment layout. 

Session 6 Facility Selection and Layout 2, brief summary: understand the needs of facility selection, layout and product flow. Describe the concept of work and the use of time standards, line balancing, and concept of bottleneck management. 

Session 7 Mid-term (60 minutes), Ordering Systems, brief summary: understand the basic concepts of ordering systems and their relationship to operations management. Describe the basic process of order process, characteristics and benefits of VMI, and the role of distribution systems.



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The Manufacturers' Association
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