Supervisory Fundamentals- II-Dealing With Difficult People and Work Processes
- Motivating People at Work
- Dealing with Complaints and Grievances
- Conflict Resolution Modes
- Counseling Troubled Employees
- Correcting Problem Behavior
- How and When to Discipline
- Federal Laws/Diversity; Safety & Workers Comp
- Civility; Decision Making; Limits of Authority, Responsibility & Accountability
Since 2000, these four courses in supervisory development have had over 800 enrollees from over 140 local and regional businesses. The Supervisory Certificate Program is designed to address the needs of supervisory personnel, both newly appointed supervisors and those in need of a structured training program to enhance their supervisory skills.
Taken in its entirety, the Certificate Program offers a broad coverage in the basic foundation principles of supervision, and addresses specific practical skills in such areas as described below in the Core Course Descriptions. This program offers the flexibility of selecting short elective courses for a wide variety of exposure and seminars for topics which may be new or emerging.
To complete the Supervisory Certificate Program a person needs to complete 4 core classes and 2 short electives.
Participation in classes below is not limited to enrollment in the Supervisory Certificate Program.
These classes are also available for delivery on site if you have between 8 to 15 participants.
Courses Do not need to be taken in order
Participation in classes below is not limited to enrollment in the
Supervisory Certificate Program.
This class is also available for delivery on site
Register below or
Contact the MA Training Department at
717-843-3891 or Training@MASCPA.org