Conducting On The Job Training

Do your employees lack a foundation of understanding about how to train customers? Do they need a systematic approach? Are important objectives of training being overlooked?
Join us for this two-day workshop!
Goal: To provide a framework for a systematic approach to on-the-job training.

    Objectives:
  • To experience and understand the dynamics of learning
  • To demonstrate the Four Step Method of Instruction
  • To complete a job breakdown
  • To utilize the skills of questioning, coaching and constructive feedback

    Learn Training Techniques:
  • The use of training aids
  • Use of questions
  • Providing constructive feedback
  • Review of coaching techniques
  • Understand what motivates learners
  • Review mistakes to be avoided

Please note this class qualifies as a long elective for the Supervisory Certificate Program.

"We look forward to strengthening 
our existing relationship" 
Local economic development official
The Manufacturers' Association
160 Roosevelt Avenue
York, PA 17401
(717) 843-3891
office@mascpa.org