Conducting On The Job Training

Do your employees lack a foundation of understanding about how to train customers? Do they need a systematic approach? Are important objectives of training being overlooked?
Join us for this two-day workshop!
Goal: To provide a framework for a systematic approach to on-the-job training.

  • To experience and understand the dynamics of learning
  • To demonstrate the Four Step Method of Instruction
  • To complete a job breakdown
  • To utilize the skills of questioning, coaching and constructive feedback

    Learn Training Techniques:
  • The use of training aids
  • Use of questions
  • Providing constructive feedback
  • Review of coaching techniques
  • Understand what motivates learners
  • Review mistakes to be avoided

Please note this class qualifies as a long elective for the Supervisory Certificate Program.

"A perfect speaker, at the perfect time. Your event always sets the tone for a business gathering in southcentral PA"   Annual Event attendee at 
Penn State's Pullo Center in York, PA
The Manufacturers' Association
320 Busser Road, 2nd Floor
P.O. Box 493
Emigsville PA, 17318
(717) 843-3891