Effective Communication Skills

Communication skills are an essential element every employee and manager must have to maximize their effectiveness in the workplace. This training program is designed to address the various components that constitute effective communication skills as they relate to personal and professional development. Additionally, through a series of interactive activities as well as the opportunity to utilize communication strategies “hands on”, participants gain a practical experience initiating and responding to various forms of communication.
This 12-hour program consists of three half-day sessions, which allows the participants to practice their skills between each session.

Topics covered include:

  • Foster the understanding of “valuing the differences” with respect to customers and coworkers
  • Implement the 3 best positive attitude strategies to improve workplace morale
  • Understand personal communication styles
  • Measure communications with respect to Customer Service in the workplace
  • Recognize barriers to effective communication
  • Recognize poor listening behavior
  • Assess your level of observation
  • Foster effective problem solving with respect to dealing with difficult people
  • Understand the value of change in the workplace
  • Send and receive effective email
  • Build rapport with internal and external customers to maximize the communication process


    *No shows will be charged full price.

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    The Manufacturers' Association
    160 Roosevelt Avenue
    York, PA 17401
    (717) 843-3891
    office@mascpa.org