Building Trust & Resolving Conflict

Building Trust
Relationships that are high in trust are much more effective than ones that are not. Trust cannot be faked, manipulated or forced but it can be earned. Establishing compelling trust in relationships is everyone’s job but one that is not always easy to do. In this module we will look at the challenge of building trust in every relationship and the impact of trust on a company’s bottom-line.

    Participants will also learn:
  • How to build trust with every team member
  • What to do when trust is broken
  • How to control your ego so it doesn’t get in the way
  • How to manage relationships you can’t lead

Resolving Conflict
Conflict is a natural part of any relationship. Conflict by itself is not good or bad but the way we address it can be. When you are faced with an issue that you don’t think you can address with someone it puts distance between you and them. The more issues there are the greater the distance and the lower the trust.

Addressing conflict in a non-confrontational way that strengthens a relationship is a skill that everyone needs to develop to be successful. When not addressed correctly conflict can destroy a relationship and its ability to be productive. In this module we will cover how to create an environment of safety where issues can be addressed and obstacles removed.
    Participants will also learn:
  • The 4 steps to resolving conflict when it happens
  • What to do when the other person won’t play
  • How to address conflict that is communicated non-verbally
  • How to build a culture that thrives on resolving conflict

Checks should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401.
*Please note that this class is sponsored by the Electronics Consortium. To receive the discounted price, the class participants must confidentially and securely supply their social security number.
Any company interested in joining the Electronics Consortium, please call us at 717-843-3891 or e-mail:

Payment must accompany non-member registration. A member company that has a reservation for employee training in a scheduled class may relinquish the seat(s) by notifying the scheduling coordinator. If the cancellation is within the cancellation terms of the approved contract, then no fee will be required; otherwise full fee is required. If the seat is able to be filled by another participant prior to the start of class, no fee will be assessed.

"Your advice and assistance 
saved us valuable time"  
— An Association member
The Manufacturers' Association
320 Busser Road, 2nd Floor
P.O. Box 493
Emigsville PA, 17318
(717) 843-3891