Telephoning with Courtesy, Confidence and Credibility
- Course Objectives:
- Communication Signals on the Phone: your voice tone and your word choice.
- Answering the call, placing callers on hold, transferring callers.
- Managing Different Caller Behaviors.
- Voice Mail Etiquette
- When to choose the telephone instead of e-mail.
- International Calling Tips.
This course is WEDnet eligible.
This course may be used as a short elective for our Supervisory Certificate Program.