Telephoning with Courtesy, Confidence and Credibility

    Course Objectives:
  • Communication Signals on the Phone: your voice tone and your word choice.
  • Answering the call, placing callers on hold, transferring callers.
  • Managing Different Caller Behaviors.
  • Voice Mail Etiquette
  • When to choose the telephone instead of e-mail.
  • International Calling Tips.

This course is WEDnet eligible.
This course may be used as a short elective for our Supervisory Certificate Program.

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Crystal Davis, CWP
The Manufacturers' Association
160 Roosevelt Avenue
York, PA 17401
(717) 843-3891
office@mascpa.org