Windows 7, Enterprise Desktop Support Technician

Overview: This course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer
Who Should Attend: This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.
At Course Completion: After completing this course, students will be able to: - Identify and Resolve Desktop Application Issues - Identify the Cause of and Resolve Networking Issues - Manage and Maintain Systems That Run Windows 7 - Support Mobile Users - Identify the Cause of and Resolve Security Issues

  • Lesson 1: Identify and Resolve New Software Installation Issues
  • Lesson 2: Resolve Software Configuration Issues
  • Lesson 3: Resolve Software Failure
  • Lesson 4: Identify and Resolve Logon Issues
  • Lesson 5: Identify and Resolve Network Connectivity Issues
  • Lesson 6: Identify and Resolve Name Resolution Issues
  • Lesson 7: Identify and Resolve Network Printer Issues
  • Lesson 8: Identify and Resolve Performance Issues
  • Lesson 9: Identify and Resolve Hardware Failure Issues
  • Lesson 10: Identify and Resolve Wireless Connectivity Issues
  • Lesson 11: Identify and Resolve Remote Access Issues
  • Lesson 12: Manage File Synchronization
  • Lesson 13: Identify and Resolve Internet Explorer Security Issues
  • Lesson 14: Identify and Resolve Firewall Issues
  • Lesson 15: Identify and Resolve Issues Due To Malicious Software
  • Lesson 16: Identify and Resolve Encryption Issues
  • Lesson 17: Identify and Resolve Software Update Issues
Call the office at 717-843-3891 for a full syllabus.
Cost: $ 1,550.00 Lunch is included. Fee must accompany non-member registration. No shows will be charged full price. Register By: May 7, 2012. Cancellation policies apply. Cancellations with less than five business days notice will be charged.

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Penn State's Pullo Center in York, PA
The Manufacturers' Association
160 Roosevelt Avenue
York, PA 17401
(717) 843-3891