Phone Courtesy

You have only seconds to make an impression. Whether on the phone or face-to-face, impressions do count. In today’s business, relationships rule, and this session will provide ways to get (and keep) customers.

  • Basics of Telephone Courtesy
  • Rules for The Wired (Voice Mail, E-Mail Etiquette Tips)
  • Do’s and Taboo’s of Making a Positive First Impression When Dealing with Customers Face-to-face

"The web site is awesome!" 
– Crystal Davis, CWP
The Manufacturers' Association
160 Roosevelt Avenue
York, PA 17401
(717) 843-3891