You have only seconds to make an impression. Whether on the phone or face-to-face, impressions do count. In today’s business, relationships rule, and this session will provide ways to get (and keep) customers.
- Basics of Telephone Courtesy
- Rules for The Wired (Voice Mail, E-Mail Etiquette Tips)
- Do’s and Taboo’s of Making a Positive First Impression When Dealing with Customers Face-to-face